SP Premium
IUHRYTR
 

#163: What Happened to Personal Responsibility?

Wednesday, December 09, 2009

On her blog today, Judy (SEKSUNSHINE), wrote of her frustrating experience with what radio show host Clark Howard calls "Customer No Service" reflecting the lack of professionalism and actual service offered by so many customer relations staff today.

Reading her message made me wonder what has happened to personal responsibility. How did we as a society get so off track that it seems no one anymore simply says, "I'll take care of that for you" and then follows through on the promise?

In the movie Roadhouse with the late Patrick Swayze the club's bartender tells the owner that they're running out of liquor. The owner replies, "Great. I get this place just the way I want it and we run out of booze." Swayze softly says, "I'll take care of it" and reaches for the telephone. The next day the problem was resolved.

Now, I'm not endorsing or discouraging consuming liquor, but the point is, wouldn't you like to have an employee or a customer service rep tell you, "I'll take care of it," and then do it?

It seems the person willing to take personal responsibility and whose word is their bond is a rare being today. Why do you think that is? When you promise to do something, can others count on you to follow through?
Share This Post With Others
Member Comments About This Blog Post
  • YATMAMA
    I know what you mean, Lou. I love when a place of business has a CAN DO attitude. They're few and far between, but when you find customer service trained well, it's such a joy!
    4099 days ago
  • BBURGER62
    I concur with what is being said. Far too few people these days are raised with the idea that if you say you'll do something, then you do it. My husband and I were raised that way and try our best to do so. We have tried also to make sure our children understand our "old fashioned" values. I don't ever want to be a hypocrite. No, of course, I am no where near perfect, but I try. I hope people know that about me.
    4099 days ago
  • FLMOMX2
    I do follow through on my word, but in our society of not being responsible for our choices, is it any wonder that we have no service? I stress to my children that they are responsible for their choices and their word. No breaking promises. Even when my kids were little, I stressed that on those things I could not control, (like Weather for play days) that I would TRY to do the item.
    4099 days ago
  • SEKSUNSHINE
    It is such an amazing thing when you find someone that actually does "take care of it" like they are supposed to. It seems to be the norm that "customer service" employee's are just robots reading a script and if the answer isn't written out for them they are lost. I come from the old school where I "take care of it". Thanks Lou for expanding on my blog. emoticon emoticon emoticon emoticon
    4099 days ago
  • MARYSUPPORTS
    Customer service is like many other things, missing in action these days. How this happened I'm not quite sure.

    I try very hard to make my word mean something.
    4099 days ago
  • no profile photo CD4114015
    Lou, I agree so wholeheartedly with you. I retired from the phone company and at that time...we DID take care of anything that came our way. Even there things seem to have gone the way of the "world". Noone is accountable anymore. Such a sad state of affairs.

    I do always keep my word...but if there is a GOOD reason I can't complete whatever I have promised, I immediately let whomever needs to know why I can't complete it. If we don't have our word, what do we have? Each year it seems to get worse, dh and I pray for a turnaround in our country/world daily. God is the Only answer.
    4099 days ago
  • PEPPERLEAH
    I do my best to keep my word. That was something my parents instilled in us as we were growing up. Along with keeping our word, I think we also must realize that there are times when it is ok to say no when we are asked to take on more than we can do. Being honest about a situation can save so much stress in the long run.

    I do agree that there seems to be a decline in people keeping their word. It is a sad thing, but makes me even more thankful for those people who DO keep their word.
    4099 days ago
  • CHAS1949
    The world has changed so much. I do notice when there is follow through...it's rare but still there. It really depends on the situation. There are so many times that there are too few workers hired to cover what they used to. The sign of the times...less pay, more work.

    I try to always keep my word. It is how I was raised. Both my parents were wonderful in that way. My daughter is the same. (I'm a proud mama!)
    4099 days ago
  • CHAS1949
    The world has changed so much. I do notice when there is follow through...it's rare but still there. It really depends on the situation. There are so many times that there are too few workers hired to cover what they used to. The sign of the times...less pay, more work.

    I try to always keep my word. It is how I was raised. Both my parents were wonderful in that way. My daughter is the same. (I'm a proud mama!)
    4099 days ago
  • SPARKLOVE
    I am good at keeping my promises to others ,but not to myself. Why would that be? Lets face it , anyone who is overweight and /or out of shape is slacking on responsibility to themselves. Don't you think so? I think we need to give ourselves a good talking to! Here is a kick for my own butt. emoticon Joy
    4099 days ago
  • Add Your Comment to the Blog Post

    Log in to post a comment


    Disclaimer: Weight loss results will vary from person to person. No individual result should be seen as a typical result of following the SparkPeople program.