#163: What Happened to Personal Responsibility?
Wednesday, December 09, 2009
On her blog today, Judy (SEKSUNSHINE), wrote of her frustrating experience with what radio show host Clark Howard calls "Customer No Service" reflecting the lack of professionalism and actual service offered by so many customer relations staff today.
Reading her message made me wonder what has happened to personal responsibility. How did we as a society get so off track that it seems no one anymore simply says, "I'll take care of that for you" and then follows through on the promise?
In the movie Roadhouse with the late Patrick Swayze the club's bartender tells the owner that they're running out of liquor. The owner replies, "Great. I get this place just the way I want it and we run out of booze." Swayze softly says, "I'll take care of it" and reaches for the telephone. The next day the problem was resolved.
Now, I'm not endorsing or discouraging consuming liquor, but the point is, wouldn't you like to have an employee or a customer service rep tell you, "I'll take care of it," and then do it?
It seems the person willing to take personal responsibility and whose word is their bond is a rare being today. Why do you think that is? When you promise to do something, can others count on you to follow through?