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Kudos to Accu-Chek

Saturday, April 13, 2013

A few weeks ago I was having problems finding Accu-Chek Fast Clix drums for my lancet. I called the company and informed them that every pharmacy in my area was out. They explained that they had experienced a shortage but that they would be back in stores soon. To hold me over until they were back in my area pharmacies, they overnighted me a box free of charge. I did not even have to pay for the shipping.

This is excellent customer service!!!
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Member Comments About This Blog Post
  • NORASPAT
    I used Accu check from the start and I love them. I have had meters changed and shipped overnight. I think since I use the Accu check website to down load my meter i get really great service. Today I picked up strips and there was no problem at all.
    I feel good I am using them too. emoticon emoticon emoticon
    2548 days ago
  • no profile photo CD9394210
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    2548 days ago
  • 1CRAZYDOG
    So there really is COMPASSION in some companies! Glad it turned out so well. HUGS!
    2548 days ago
  • PATRICIAAK
    super. thanks for letting us know.
    2549 days ago
  • IOEINC


    That is excellent customer service!!! I agree with Wordwoman7..so many companies might have blown you off but Accucheck came through!! I use an AccuCheck meter so now, hearing this, will insist on always using one!!

    Thanks for sharing!!

    emoticon
    2549 days ago
  • WORDWOMAN7
    How refreshing! There are so many examples of poor customer service, it's nice to read about a company that tries to get it right!
    2549 days ago
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