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SPARK_MERLE's Photo SPARK_MERLE Posts: 9,124
4/3/19 6:18 P

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Hello,

First, I want to say that we received your email into Support and they replied the same day. If you have not received that email, you might want to check in your spam/junk folder. Here's a copy of the reply:

From: Support@sparkpeople.com
Sent: 4/1/2019 8:37:18 PM
Subject: RE: Withings Scale Readings Not Transferring

Hello,

I am sorry; but, the Withings scale no longer syncs to SparkPeople. You should go ahead and disconnect it.

I apologize for the inconvenience.

SparkPeople Support
support@sparkpeople.com

-----

Sorry we don't have a better answer for you!

Spark_Merle

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale
PKNPAM21's Photo PKNPAM21 SparkPoints: (95,407)
Fitness Minutes: (19,955)
Posts: 580
4/3/19 5:51 P

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I sent an email to SP "contact us" but have had no response. I cannot get my measurements from my Withings Wifi Scale into my SP account anymore! I have used it for ages and ages. On the Withings Wifi Scale Setup page, it said my Subscription was expired - so I clicked "Resubscribe" and then I get the message "Congratulations! Your Withings User Account is now associated with your SparkPeople Account. Click here to go to your weigh in page." But when I do go to the weigh-in page and click to sync...NOTHING HAPPENS! I have tried over and over, waited days, and nothing is going into SP. I have measurements from 3/26 and from today 4/3, but the last one imported was from 6/26/2018.





I tried to look into things from the Withings end and found this...

From WITHING Site (https://support.withings.com/hc/en-us/articles/201489587-Partner-Apps-I-m-having-issues-with-a-partner-app-What-should-I-do-):

Important note: We improved our API by integrating a new authentication protocol. If you notice synchronization issues between the Health Mate app and a partner app, please contact the partner app and ask them to update their authentication protocol. Click here for more information: https://developer.health.nokia.com/oauth2/#tag/OAuth-1.0-(deprecated)

HELP!!

- Pamela



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