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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,597
2/17/20 9:20 A

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I'm sorry to hear that you have been going through those things, but am glad you are in a better place to focus on your health. Unfortunately, the system permanently clears out data for accounts that haven't been signed into for over a year and there isn't a way to get that data back.

Sorry about that!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
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JEN_HA's Photo JEN_HA Posts: 21
2/15/20 3:25 P

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SAME issue - I've been dealing with some pretty major mental health issues after a traumatic death in the family, and honestly haven't been able to do much more than simply survive. I'm finally in a healthy enough space to start shifting the focus back to my nutrition and weight, and all my data (I believe I began in 2007?) is gone. I"m devastated. Please let me know if there is any way to retrieve this.



 current weight: 230.0 
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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,597
2/10/20 10:45 A

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I'm not sure what you mean by that you have tried contacting on the emails, but I am going to send you a SparkMail about this issue, so please look for that in just a moment.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 182,556
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
KITKABOO Posts: 4,468
2/9/20 6:51 A

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My page has disappeared and 'renamed' me CD6305110!!! I've tried contacting on the emails but have had no response



 Pounds lost: 170.0 
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GINAV2's Photo GINAV2 Posts: 580
1/16/20 8:31 A

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I'm in the same boat with looking for old data only to find it has all been deleted with no warning. This is extremely disappointing. I logged in to look back over my old records to see what exactly I had done to be successful with weight loss in the past so I can implement the same strategies now, but now it's like all that time I spent tracking and logging was for nothing. I had planned on coming back to SparkPeople since it helped me so much in the past but after seeing how little regard this site has for its users I'm going to find some other service to track with, maybe one that doesn't just purge its data with no notification. If it turns out there is some way to recover that old data I'd perhaps reconsider but this is a terrible policy for SP to have. At least send a notification e-mail, sheesh!

"There is no failure except in no longer trying."


 current weight: 160.2 
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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,597
8/24/19 11:40 P

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Sorry you're so upset about that! I'm not sure that there is anything that goes out about that, but I have passed along your feedback to the team.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 182,556
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
TESLAR's Photo TESLAR Posts: 5
8/24/19 3:39 P

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Same here. Was looking to get my old data for a graph I’m putting together of my weight loss over the years. Absolutely ridiculous they would delete that data. I get maybe archiving it, but it shouldn’t just be gone altogether. Is there anywhere on the website that states our data will be deleted if we don’t log in for a year? Do we get an email saying it will be deleted before they do so? Pretty upset it is just all gone.

"Lately, I'm beginning to find that when I drive myself, my light is found" - Incubus, Drive


 current weight: 175.0 
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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,597
7/1/19 12:09 P

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Welcome back! Unfortunately, it sounds like you didn't sign into your account for over a year and the servers now clear out data for accounts that haven't been signed into for at least a year and there isn't a way to get that data back.

Sorry about that!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 182,556
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
CONSCIENTIOUSSS's Photo CONSCIENTIOUSSS Posts: 171
6/30/19 12:46 P

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Hello everyone, I've been a SparkPeople member for over a decade but it's been awhile since I last logged in. When I logged in today, my SparkPage is intact but there is absolutely not history in my weight report! That information about myself is valuable to me and I expected it would be safe here. Does anyone know what happened and how I can get my weight tracker data back?



 current weight: 185.4 
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