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LESSOFMOORE's Photo LESSOFMOORE Posts: 19,387
7/3/17 10:11 P

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Cyndie



"Eating crappy food is not a reward-it's a punishment."-Drew Carey

I will do what I need to do, in order to be who I want to be.

Eat a little bit and quit!


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KNOX50US's Photo KNOX50US SparkPoints: (0)
Fitness Minutes: (38,408)
Posts: 37
7/3/17 2:24 P

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So my Garmin would not sync, I called customer support and talked to Natasha, she told me to remove the device and add it back. Easy fix, and no data was lost. She also showed me a few ways to look at the data my Vivofit 2 collects. Very happy with support from Garmin but the phone took a while, I was on hold for about 20 min before I got to customer support. Once the info sync, it was instantly on Spark People, Yay, I am back. So now to get the rest of my steps in. Hope everyone is having a great Monday..
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LESSOFMOORE's Photo LESSOFMOORE Posts: 19,387
7/1/17 11:45 P

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Good luck!

Cyndie



"Eating crappy food is not a reward-it's a punishment."-Drew Carey

I will do what I need to do, in order to be who I want to be.

Eat a little bit and quit!


level 25
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KNOX50US's Photo KNOX50US SparkPoints: (0)
Fitness Minutes: (38,408)
Posts: 37
7/1/17 11:15 P

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I am having issues with it not even syncing at the Garmin Express Connect, I will be contacting them tomorrow to find out why.

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LESSOFMOORE's Photo LESSOFMOORE Posts: 19,387
5/26/17 10:06 P

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Cyndie



"Eating crappy food is not a reward-it's a punishment."-Drew Carey

I will do what I need to do, in order to be who I want to be.

Eat a little bit and quit!


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TCANNO's Photo TCANNO Posts: 106,545
5/26/17 4:09 A

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is on the mail message board under help

It seem that a lot of the "My so and so is not syncing" problems are caused ( in our case) by Garmin not sending the data to SP. This seem to be a lot of what is happening.

Sometime it will be on you fitness page in the morning or you need to do a page refresh.

Trev

Trev, Medway Towns, Kent Southeast UK

How can you know that you can't unless you have tried and failed.
Join the 10 minute exercising challenge and get exercising.

See what you are made of by joining the 10k steps day challenge.

SP UK team leader
If you have a connection with the UK came and join us


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